One year of CX and the City — celebrate with us

One year
at the table.

Twelve months ago we set one table in New York and hoped the right people would show up. They did — and they kept coming back.

365
Days at the table
7
Dinners hosted
3
Cities
80+
CX & eComm leaders

The year, in seven dinners

A table that traveled.

The first table. Twelve seats. One question: would they come back?

New York

June 2025 · Old Dutch

Dinner moment 1
Dinner moment 2

They came back — and brought friends.

New York

July 2025 · Sartiano's

Dinner moment 3
Dinner moment 4

Garden lights, long pours, longer conversations.

New York

Sept 2025 · Palma

Dinner moment 5

A repeat by demand. The room felt like a regular spot.

New York

Oct 2025 · Palma

Dinner moment 6

New year, new operators, same candor.

New York

Jan 2026 · Casa Carmen

Dinner moment 7

First city beyond NYC. The table traveled well.

Philadelphia

Feb 2026 · Osteria

Dinner moment 8
Dinner moment 9

Crossed the border. Year one closes at a Michelin counter.

Toronto

June 2026 · Alobar

Why we set the table.

"Every dinner has one goal: that everyone leaves with a fresh idea, a new connection, or both. I'm really glad that's happened every single time."
SHIVANI BALA · FOUNDER, CX & THE CITY
Shivani Bala, founder of CX and the City

Voices from the table

What the room said.

"It was one of those special spaces where you meet people who truly get what it means to know the customer, advocate for them, and fight for their voice at every stage and who also just have the BEST vibes."
Ashley H.
QUALITY & PERFORMANCE LEADERSHIP
"What keeps drawing me back to these dinners is how honestly people talk about what's actually hard right now. Hearing how other operators are working through the same problems is so valuable."
Kari Beiswanger
Group Product Manager
"We're not just observing the change. We're helping shape it. Based on the women I was with the other night, the future of CX is in good hands!"
Kristy Mohun
DIRECTOR OF CX
"CX and the City was everything I didn't know I needed an intimate, beautifully curated experience where real talk about customer experience met great food, better people, and even a spicy margarita or two."
Laura Uruchima
CS LEADER
Year two

Pull up a chair.

If this year felt like something, year two is going to feel like more. New cities, new tables, same candor.

Request an invite