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CX and the City

Couldn't help but wonder...

Columns, conversations, and observations from the world of CX, commerce, and the people building it.

Founder Note

And Just Like That... CX and the City Turns One

Shivani Bala · Jun 30, 2026 · 6 min read

Event Recap

CX and the 6ix: AI, Fraud, and the Future of Customer Experience

Shivani Bala · Jun 9, 2026 · 7 min read